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My customer service training and consulting is different to what you may have come across before.
I make it fun for the staff involved and engage them in a way which shows how they can benefit from learning and implementing what I know. That way they both learn better and retain their new knowledge.
Clients benefit from strategies which cut right to the heart of good customer service and leverage powerful results.
I am able to do this because of an in-depth personal experience of how the minds of customers work. My approach is innovative, unusual, logical and intuitive.
Your customers are the lifeblood of your business and it is critical that you both understand them, and know how best to relate to them.
You know the story… bad customer service is very common. I am sure you will recall many instances of it – where you have been on the receiving end. I expect you have been amazed at some of it. “How could this possibly happen?”, you say.
You may also know that it is much less costly to keep an existing customer than to get a new one. So many businesses act as if this were not true however. What are they thinking?
Many businesses, even smaller ones whom you would think know better, are suffering from atrocious customer service standards. This is costing them business, money and causing a number of other problems.
Why does this happen?
For a variety of reasons, starting with a poor understanding of key concepts, and including an inability to effect lasting and significant change – the “how”.
Remember the last time you struggled with improving your situation? Are you even aware that you have a problem? Many business aren’t.
Get help from someone who:
- Can identify your problems.
- Will provide information about effective and lasting ways to overcome them, and show you how you can do it too.
- Has a passion (love/appreciation) for great customer service and an in-depth understanding of the subconscious, feeling, emotional and intuitive side of life, mixed with a no nonsense hard headed business attitude.
It doesn’t matter whether your customer interaction is via the web, email, phone or in person. I train staff in person, or via the phone and/or video, which means you can benefit from my expertise even if you are interstate or overseas.
Contact me today. Find out things you need to know and stop throwing business away.
“Your most unhappy customers are your greatest source of learning.” – Bill Gates
Are you learning from your most unhappy customers?
“A customer is the most important visitor on our premises.
He is not dependent on us. We are dependent on him.
He is not an interruption in our work – he is the purpose of it.
We are not doing him a favour by serving him.
He is doing us a favour by giving us the opportunity to serve him.”
– Mahatma Gandhi